Description
Description
What the plugin doesBuild trust and increase your customer satisfaction rate offering a secure and simple refund system.
How you can benefit from it:
- Customer satisfaction rate will increase by offering a simple and quick refund policy;
- You will enhance confidence in your customers who refer to the refund policy before purchasing;
- You will reduce negative feedbacks thanks to a refund system that protects unsatisfied customers.
PLUGIN FEATURES
- Enable refund request for the whole order
- Enable refunds for taxes
- Send asynchronous messages to user to ask for information about the refund request
- Reject refund request by sending an automatic notification email to the user
- Pay refund manually or through the payment gateway used to place the order
- Choose whether to pay the total amount requested by the user or insert a different amount
- If multiple quantities, you can choose the number of products to refund
- Set the request status as on-hold or processing
- Prevent refund requests if the number of days from the purchase date exceeds the specified value
- The administrator receives an email when:
- user submits a refund request
- user sends a message from ¡°My Account¡± page
- User receives an email when:
- submitting a refund request
- the request status turns into ¡°processing¡± or ¡°on hold¡±
- administrator accepts or rejects the request
- administrator sends a message from the site backend
- Enable refund request for the whole order or single products
- Add refunded products to the stock
- Allow refund requests only if the order exceeds the specified threshold
- Show a custom message on all not refundable products
- Refund the order automatically soon after receiving user’s request (feature not available for physical products)
- Offer a coupon as an alternative to the refund
- Set an expiration date for the coupon
- Use options generally or specifically for each product (as well as for single variation)
- Each message can include an attached file (you can set the maximum allowed size)
- User receives an email when administrator offers a coupon as an alternative to the refund
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